Contract Cancellation - Impossible

<p>I have been trying to cancel my contract since 14/11/2016, I paid the premature cancellation amount of around R7500 but to date my contract is still running. I was initially advised that my number would be ported to pre-paid after 3 days. This never happened and when I called again I was advised it would happen at month-end..this also never happened. I then called again in December and was advised that the cancellation had not been processed correctly and I would have to wait until the end of the month...nothing happened. I was not billed in November but then I got debited double in December - after paying up the cancellation penalty...? I have spent so much time calling to try resolve the issue but no one can ever assist. I have been sent from "Retentions" to "Accounts" countless times and still have no answers. I logged two service requests last week, which are supposed to be resolved in 48 hours, but no one has contacted me. Ref: S4-N9D3P-P88GD & EC-OBDU-1DGQS9.</p> <p> </p> <p>I would like clarity on why I am still being billed and more importantly, I would like to know when my number will be ported to prepaid.</p>