1 reviews | Active since Aug 2016
Contract Cancellation Ignored
<p>My Vodacom cell number is ********** 692.</p> <p>The contract expired on 16 July 2016.</p> <p>I phoned 082 111 in advance on 6 June 2016 and got through to the Cancellation department.</p> <p>Asked for Termination. RefNo: 1- ********** 9345 and was instructed that End of July 201 would be the last Invoice that I would receive.</p> <p>Today I got an email, as every month with an invoice for August 2016 as if the Cancellation never happend.<br />Phoned them again and was passed on by 3 people to a person that saw the request I made in June and I was put through to the Accounts department(Seems like Account department issue) where I was on hold for a long time, then someone listened to my story and put me back on hold....eventually I had to leave with no answer.</p> <p>Really not happy, after I did my part in June.<br />If someone cannot help me and the debit order goes through end of the month, then I will get ABSA to cancel this debit order.</p> <p> </p> <p>Please help me to prevent any futher drama....</p>
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Vodacom Consumer Websites
Best regards,
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Best regards,
