RC
Reinhardt C

1 reviews | Active since Aug 2016

12 Aug 2016, 16:46

Contract Cancellation Ignored

<p>My Vodacom cell number is ********** 692.</p> <p>The contract expired on 16 July 2016.</p> <p>I phoned 082 111 in advance on 6 June 2016 and got through to the Cancellation department.</p> <p>Asked for Termination. RefNo: 1- ********** 9345 and was instructed that End of July 201 would be the last Invoice that I would receive.</p> <p>Today I got an email, as every month with an invoice for August 2016 as if the Cancellation never happend.<br />Phoned them again and was passed on by 3 people to a person that saw the request I made in June and I was put through to the Accounts department(Seems like Account department issue) where I was on hold for a long time, then someone listened to my story and put me back on hold....eventually I had to leave with no answer.</p> <p>Really not happy, after I did my part in June.<br />If someone cannot help me and the debit order goes through end of the month, then I will get ABSA to cancel this debit order.</p> <p> </p> <p>Please help me to prevent any futher drama....</p>

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Replies (1)
Vodacom
Vodacom's reply13 Aug 2016, 04:21
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites

Best regards,