contract cancellation hells with vodacom

I requested a contract cancellation on number *** on or around 23/10/2025 and it was never correctly processed. As a result I am told I am in arrears and contract still not cancelled. I tried my best to get Vodacom to investigate but to no avail. I am sick and tired of being given the run around by Vodacom. They keep telling you the matter has been escalated but no one responds to you. I am a person with disabilities and sick of the stress this is causing me. For over 20 years, I have faithfully being paying my account and now due to their own blunders I am in arrears. Thanks Vodacom for runing my life.