DN
Dulce N
1 reviews | Active since Feb 2017
02 Jun 2019, 16:11
Contract cancellation gone wrong
I have had a contact with vodacom for over 15 years. The previous contract expired in February 2019 but I was still being debited. I called customer care requested that they cancel the contract and revert back to prepaid. Shockingly the number is no longer active.
I have written to vodacom asking for the number to be reinstated, to no avail.
Please help.
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
03 Jun 2019, 07:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jun 2019, 07:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
DN
Dulce N's updateReviewer Update
03 Jun 2019, 09:01How will vodacom contact me if they deactivated the number?
I need the number to be reinstated urgently, my bank transactions are doomed.
I am appealing to your conscience. All I asked was for the contract to be terminated and rever back to prepaid.
Please reinstate the number.
I need the number to be reinstated urgently, my bank transactions are doomed.
I am appealing to your conscience. All I asked was for the contract to be terminated and rever back to prepaid.
Please reinstate the number.
DN
Dulce N's update03 Jun 2019, 09:01
Reviewer Update
How will vodacom contact me if they deactivated the number?
I need the number to be reinstated urgently, my bank transactions are doomed.
I am appealing to your conscience. All I asked was for the contract to be terminated and rever back to prepaid.
Please reinstate the number.
I need the number to be reinstated urgently, my bank transactions are doomed.
I am appealing to your conscience. All I asked was for the contract to be terminated and rever back to prepaid.
Please reinstate the number.
Vodacom's replyOfficial
04 Jun 2019, 12:22Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we've responded via email and await your response.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we've responded via email and await your response.
RegardsVodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jun 2019, 12:22
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we've responded via email and await your response.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we've responded via email and await your response.
RegardsVodacom Consumer Website Team
Best regards,
DN
Dulce N's updateReviewer Update
08 Jun 2019, 10:39Hello Vodacom
I have provided all details requested via email on 4th June and again on 6th June to no avail.
Please fix this issue.
I would like a direct contact with Vodacom.
Regards
Dulce
I have provided all details requested via email on 4th June and again on 6th June to no avail.
Please fix this issue.
I would like a direct contact with Vodacom.
Regards
Dulce
DN
Dulce N's update08 Jun 2019, 10:39
Reviewer Update
Hello Vodacom
I have provided all details requested via email on 4th June and again on 6th June to no avail.
Please fix this issue.
I would like a direct contact with Vodacom.
Regards
Dulce
I have provided all details requested via email on 4th June and again on 6th June to no avail.
Please fix this issue.
I would like a direct contact with Vodacom.
Regards
Dulce
DN
Dulce N's updateReviewer Update
09 Jun 2019, 10:54When will you resolve your negligence????
DN
Dulce N's update09 Jun 2019, 10:54
Reviewer Update
When will you resolve your negligence????
DN
Dulce N's updateReviewer Update
14 Jun 2019, 14:37Will you ever resolve the issue you created or at least communicate with me?
DN
Dulce N's update14 Jun 2019, 14:37
Reviewer Update
Will you ever resolve the issue you created or at least communicate with me?
Vodacom's replyOfficial
19 Jun 2019, 15:15Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Best regards,
Vodacom's reply19 Jun 2019, 15:15
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team
Best regards,