1 reviews | Active since Jan 2013
Contract Cancellation Forfeiture of Airtime
Upon calling the customer care number to cancel my current contract for ********** 744 I was informed that the current airtime balance of close to R1 000-00 would be forfeited at cancellation. This is unacceptable as I paid for the airtime every month. The forfeiture of airtime amounts to an irregular/******* proceeding by Vodacom. The Consumer Protection Act was founded to safeguard consumers against abuse by large corporations such as Vodacom.
Kindly assist with the abovementioned.
HG Jacobs
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Hendrik
As discussed, feedback was provided to you and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
Dear Hendrik
As discussed, feedback was provided to you and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ