Contract cancellation for device returned

Item: Vodacom
Rating: 1
Author: Ralph N

I have tried to cancel a contract for a device from May 2021. I have already been billed on my June statement and is currently still on my July statement. I have called on numerous occasions to get contract cancelled but this has still not been completed. I am very disappointed with the customer service and response rate to matters of this kind.

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Replies (1)

Vodacom's replyOfficial

23 Jul 2021, 07:06

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply23 Jul 2021, 07:06

Official