Contract Cancellation Failure
<p>I cancelled my contract on 31st May 2016 with final payment due on 30th June. I still got charged R228 on 30th July. I have called canellations plus customer care so many times and still absolutely no assistance. I still constantly get sms's saying that I am in arrears. Absolutely pathetic! Why can't they just cancel the contract and cancel the incorrect arrears. I should NOT have been charged that amount.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I am giving 5 stars to Luigi who very efficiently and professionally dealt with this issue. I am extremely grateful.
Thank you so much Luigi!
I am giving 5 stars to Luigi who very efficiently and professionally dealt with this issue. I am extremely grateful.
Thank you so much Luigi!