CONTRACT CANCELLATION FAIL/*****
Consultants are unaccommodating, unfriendly and rude. Some even just hang up if they feel they don't want to assist. All I wanted to do is cancel my contracts but now am being told because someone didn't do their job am now liable for the new amounts because the contract was not cancelled in time were as it was. You are running a **** of invoicing people amounts that are inflated so you can stay profitable. after 10+ years with vodacom my time ends here.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
09 Dec 2020, 14:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2020, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Dec 2020, 17:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the following feedback was provided "regrettably the Discount falls off when contract term ends". Regards Consumer Website Team
Best regards,
Vodacom's reply14 Dec 2020, 17:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the following feedback was provided "regrettably the Discount falls off when contract term ends". Regards Consumer Website Team
Best regards,
's updateReviewer Update
18 Dec 2020, 08:19That cannot be true because a cancellation was requested in November and the consultant didn't do it. I would like to request recordings of my call to your call centre.
's update18 Dec 2020, 08:19
Reviewer Update
That cannot be true because a cancellation was requested in November and the consultant didn't do it. I would like to request recordings of my call to your call centre.
's updateReviewer Update
18 Dec 2020, 08:43It is all good that the discount falls away but had the consultant done my cancellation request in November I would not be held liable for the change in amounts. my contract is for 24 months and December is my 24'th month why are you billing be differently then
's update18 Dec 2020, 08:43
Reviewer Update
It is all good that the discount falls away but had the consultant done my cancellation request in November I would not be held liable for the change in amounts. my contract is for 24 months and December is my 24'th month why are you billing be differently then