Contract cancellation

I called Vodacom retentions today to cancel 2 of my contract around 9:30am and the lady that assisted me told me I need to give 30 days notice and I told her I called last month(May) to cancel and I was advised to call this month than she told me if I would have called yesterday I was going to be cancelled this month okay than she loaded the cancellation and I immediately received an sms your full admin lock it’s been activated and I told her why I’m I receive an sms saying my line will be lock immediately after loading my cancellation than she said I don’t know why,then she told me that I was asking my manager to assist and he advised that I must call customer care than I went to Vodacom and the guy called and he than told me that my lines will be locked and until the 6/7/26. I don’t owe Vodacom my lines are locked, the lady decided to put the due date for the 6th of July and not month end of July, her manager advised that I must call customer because my line was suspended by Vodacom direct and there is nothing they can do on there side. I pay Vodacom every month well and now I’m unable to use my number and the home internet what kind of service is this, I’m so disappointed with Vodacom. This lady is the one that requested my lines to be locked now I must suffer because she was not focused or she doesn’t know how to do her job, even after giving her the second number she didn’t ever confirm if the number is correct her service was very bad I’m truly disappointed shame I want my number to be opened