Contract Cancellation

I'm still on Vodacom with my Contract Cancellation the Service I received is totally unacceptable. It's now for the Second time I'm complaining about Vodacom at Hello Peter. Vodacom Cancellations department they failing me it seems like they don't know what they are doing and now I know why my Contract was not cancelled they never process my Cancellation request because they don't know what they are doing. They cost me money bcz I had to pay arrears amount for the contract I requested to be cancelled last year , I've made a payment on the 31/03/2022 , today when I'm calling Vodacom Cancellation's department they told me that my Account is handed over to Pre legal department. I've been sent from piller to post until I contacted Vodacom Custoner care line and that's when I only Got a Lady who made sense , who could pick my payment and told me my account is not handed over just that the number was suspended and now is up to date and another invoice is billed. Should Cancellation department been helpful I should have cancelled that contract on Saturday because since Saturday they were transferring me to pre legal department. I just want to cancel my Contract and I will never buy anything from Vodacom.

They only Person that I can say is Helpful is the Lady from Customer Care line and I forgot to take Her name due to anger because she promised to call me back.