Contract cancellation

*** - contract ending 17 Feb 2020 I called end of January to put in my notice of cancellation as I was advised by a vodacom consultant at the beginning of january. The lady confirmed that the SIM will be disconnected and last debit will go off end of February.

I was surprised to see a notification of debit from vodacom end of March. I called vodacom (1958), on 1 April 2020, to enquire and was told there is not cancellation that was loaded (consultant's is Mzi or Mzu). Upon informing him that I know he can see the last enquiry on the number he gave me attitude saying he cannot help me if I cannot remember the name of the lady or give him a reference number. In frustration, I told him not to play me for a fool and he hung up.

Honestly I do not know what to now because since december last year I have been struggling to get quality service from vodacom. It started with a reversal of an upgrade that took over a month to be processed.

I called again and spoke to Zama Kubeka and she confirmed that the cancellation was not processed. Call reference ***.