Contract cancellation

Good day,

Kindly assist me with my contract that I took up on the 27th of February 2025, when I saw the promo…it said I will be getting 400GB which 200GB was for during the day and the other 200GB was for at night and the debit order that would go off was said to be R399 but then R456 was debited from my account and when I contacted the call centre I was told that it was due to price increase.

Now, when I took it up…I asked the lady that I spoke to about the price increase and she advised that there wouldn’t be any and assured me that I’d pay the R399 which was within my budget.

I’ve contacted the call centre to cancel and the lady that assisted me was friendly and said she sent the email but I need assurance as I haven’t received an email nor sms regarding the cancellation and once it falls outside the 14 day cooling off period then I’d be liable to pay a certain fee for the cancellation so please assist me in ensuring that it is cancelled as I don’t have a reference number for the call that I’ve made today. The number in question is ***.