Contract Cancellation Dilemma

Why does Vodacom refuse to cancel my contract????? I had a two year deal which came to an end in June 2020. I called at the end of May 2020 to inform Vodacom that I will not be continuing with the line and requested either a cancellation or conversion to prepaid. 5 months later, and countless calls to the Vodacom cancellation team, the line is still not cancelled, and i am paying for an account of which i discarded the sim card as i have no use for the line. I have provided ample opportunity for you to rectify....it's a pity i have to resort to online platforms to receive any real attention.

Atrocious service Vodacom.