CONTRACT CANCELLATION

My contract with Vodacom ended in March 2025, a month before then I got a call telling me to upgrade and will be paying less on my monthly subscription - only for me to pay even more. I then called vodacom on the 18th of March requesting a cancellation, the lady gave a pre-cancellation fee quotation and documents to fill and submit. The fee was paid on March 25th and submitted all supporting documents to earlycalcellations@vodacom. When calling to find out if my request has been effected, I am told that the back office has not effected the request and get offered all sorts of deals! I have been calling vodacom multiple times and sending them the documents, I even included customer cervices in the emails. When chatting to this TOBI, I get told that they are experiencing technical problems immediately I mention contract cancellations! I tried calling the *** again and was told that my number had been blocked as they received "an unusual high number of calls" from my number, I mean that on its own should tell vodacom that I am not getting the assistance required and call for intervention.

I have been with vodacom since 2008 and at this point, I am cancelling all my other contracts with them, I have had enough of the whole lot! I will be reversing my debit orders come month end as well!