VN
Vaughn N

1 reviews | Active since Jun 2018

20 Jun 2018, 08:21

Contract cancellation charges not compliant with a layman's view of CPA

I have a sim-only contract with Vodacom, on which I am paying R483 a month. The contract has 14 months to run, representing a potential future payment to Vodacom of R6672 (which obviously comes with a requirement for Vodacom to render services). I no longer need the contract, and asked for the cost of immediate cancellation, on which I have been quoted R7721. I'm rather sure this doesn't meet the CPA requirements of a "reasonable" cancellation, being greater than the sum of all future payments (and excluding any concept of the cost of rendering this service to me and/or representing simply the present value of the difference between what I am paying under the contract and what I would be paying outside of a contract).

On querying the above with vodacom customer-care, they have suggested I contact their cancellations department (who are the ones I'm complaining about :-)). Thus, next port of call here.

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Replies (1)
Vodacom
Vodacom's reply20 Jun 2018, 08:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team