Contract cancellation

I have called multiple times requesting to settle my Vodacom contract before it is due. The first time I called, I got a settlement amount which I paid. Then I got I had to pay that month's invoice, the next month there was another invoice for R34, which was debited from my account.

I am trying to built my ITC score in order to purchase a property and now I see that Vodacom still reflects as a active account. Yesterday I called in and I was told that there is still a R104.99 outstanding.

I have reached the point where I want to explode, I'm 100% sure that if I pay this there will be another amount. I logged a complaint to Vodacom via email and didn't even get a response with a reference number.

Fix my ITC information ASAP please. I have been patient and did as told. I don't know where this last amount comes from, but you guys are *****ing innocent customers.

If nothing is done, I'm taking this further