NS
Nokuthula S

1 reviews | Active since Dec 2023

01 Mar 2024, 14:07

Contract Cancellation ****

I called them to request to cancel my LTE Contract (That has 12 months left) since I was able to get a WiFi that's cheaper and more stable/reliable. They sent me a quote saying my cancellation fee is equal to 12x monthly premiums I was paying. So essentially they are saying I can't cancel this contract because paying this cancellation fee means that I will I would have paid them for a service that they will no longer be providing. It doesn't look like they implemented the recommendation by the Consumer Commission and they are still carrying on with ****ming customers and making it difficult for us to cancel contracts with them

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Replies (1)
Vodacom
Vodacom's reply01 Mar 2024, 14:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team