KM
Keamogetswe M
1 reviews | Active since Mar 2020
24 Nov 2020, 10:25
Contract Cancellation
My contract was suppose to end on March 2020 but only cancelled it September 2020, called for cancellation and was advised that the contract will be fully cancelled 31 October 2020.On the 31st of October received an SMS stating that my contract has been cancelled but to my surprise i was debited for 2 months now in November, what exactly am i being charged for? When i contact the cancellation contact centre i cant be assisted as i am told that i am on prepaid, Vodacom what are you exactly charging me for?
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Vodacom's replyOfficial
24 Nov 2020, 11:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Nov 2020, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team