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Edward T

1 reviews | Active since Feb 2020

07 Feb 2020, 11:34

Contract Cancellation

Good Day - I have a data contract with Vodacom which I have cancelled in November (I***) but still the monthly deduction is taking place - I have made numerous calls and visits to the local Vodacom shop to cancel the contract without success - please contact me to resolve this issue and also to refund me - Cyril Turner ***

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Replies (6)
Vodacom
Vodacom's reply07 Feb 2020, 14:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
ET
Edward T's update08 Feb 2020, 12:13
Reviewer Update
Good Day - thank you for your reply however we are still waiting for your call in order to resolve this matter...
ET
Edward T's update11 Feb 2020, 10:46
Reviewer Update
Good Day - please note that I'm still waiting for your call in order to resolve this matter...
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Edward T's update18 Feb 2020, 13:41
Reviewer Update
Good Day - as per the call that was dropped by your consultant the query have not been resolved and I'm still waiting for this matter to be resolved!!
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Edward T's update18 Feb 2020, 13:45
Reviewer Update
And its also strange - complaint was logged on the 7th and we get a call that gets dropped on the 18th - now that's customer service Vodacom!
ET
Edward T's update24 Feb 2020, 08:49
Reviewer Update
Good Day Vocacom - I'm still waiting for your call in order to find out if this contract have been closed.