Contract cancellation and horrible service

I cancelled one of my contracts that expired on the 14th of March 2019 and was informed by the call center operator that my final payment would be at the end of April 2019 because I needed to give one calendar month's notice, which I understood . Upon receiving my account at the end of April, I noticed that Vodacom was deducting almost double the contract amount. I called the call center again and was then informed that my last debt order is scheduled for the end of May 2019. I was also informed by the call center operator that he could not assist me and was only reading what was on the screen.

I then called the local Vodacom shop in Mossel Bay Mall, where I always receive excellent service, in an attempt to sort out my contracts. I was informed that my current contract was in progress of being converted to a prepaid account, which was never requested, and that the system did not reflect the request to cancel the data contract. I then went to the Vodashop, the ladies logged into my account and noticed that the request to cancel the data contract now reflected on the system. They could not assist my any further as I needed to contact the call center.

I have always received excellent service from the ladies in the Mossel Bay Mall Vodashop, but have reach me end with this service provider. Apart from the contract cancellation problems, I am regularly dropping calls and am struggling with signal.

Vodacom has gone from the best service provider to probably the WORST!