Contract cancellation and data usage query

<p>I called the vodacom contract cancellation line on 03 June 2016 and requested my contract to be cancelled. The consultant informed me that I need to switch off my phone on 30 June and switch it back on on 01 July and load prepaid airtime and the contract will have been cancelled. I double checked with the consultant if that was all that needed to do and they confirmed. I have done as instructed and switched off my phone then tried loading airtime but it didn't go through. I've called customer service and been told my contract is still active . I have been on hold for +30min (STILL HOLDING!) trying to get hold of contract cancellation department, after being transferred from one consultant to another AND BEING CUT-OFF. THIS LEVEL OF SERVICE IS ABSOLUTELY UNACCEPTABLE.</p> <p>I called in once again on the 13 June to query data changes on my statement and the consultant was unable to explain where/what the charges are for. I was told my query would be escalated and got a reference number. I'M STILL WAITING FOR FEEDBACK, yet the debit order has gone off on my account.</p> <p> </p> <p>THANKS FOR NOTHING VODACOM. When I'm eventually able to get this ****** CONTRACT CANCELLED, I will be porting to another network!</p>