contract cancellation

I’ve been trying to cancel my contract for two months. When I called it will put me on hold then say press 2 someone will call you back nothing happened. It went on for days. Finally got the email address from the internet, email them it keeps on coming back. Stop my debit order so you can call me back then I can explain my situation, you called but I had to speak to the matching. I am will to pay for this month amount that I am owing but not those the stupid penalties because if I could have find someone to talk too I would have followed the correct process. Emailed customer care no one responded. *** can someone do something about this.