MN
Mduduzi N
1 reviews | Active since Oct 2020
29 Oct 2020, 18:09
Contract Cancellation
I cancelled my Vodacom contract on the 13 October. My account was debited on the 27th October. On the 29th October I contacted the call centre and was told my contract has not been cancelled and the call centre agent could not assist. I wasted over half an hour trying to get help!
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Vodacom's replyOfficial
30 Oct 2020, 07:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Oct 2020, 07:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team