Contract Cancellation
<p>My contract with Vodacome came to its end months ago. I kept the sim for a few months, using the data and getting charged for it. Which makes perfect sense. A couple of months ago I called in to cancel the contract and was told it was...I got charged via debit order the next month thinking maybe it would be the last charge. I then got debited again and called in to cancel the contract. The person I spoke to assured me it was cancelled. I see I have been debited again this month. So I've been charged at least 3 times since trying to cancel my contract. What irks me most is that I will not get my money back and if I call again I'll just be told its cancelled again. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Tshepo,
Your matter has been resolved.
Regards,
Cassandra
Dear Tshepo,
Your matter has been resolved.
Regards,
Cassandra
