1 reviews | Active since Mar 2017

04 Jul 2017, 09:41

Contract Cancellation

<p>My contract with Vodacome came to its end months ago. I kept the sim for a few months, using the data and getting charged for it. Which makes perfect sense. A couple of months ago I called in to cancel the contract and was told it was...I got charged via debit order the next month thinking maybe it would be the last charge. I then got debited again and called in to cancel the contract. The person I spoke to assured me it was cancelled. I see I have been debited again this month. So I've been charged at least 3 times since trying to cancel my contract. What irks me most is that I will not get my money back and if I call again I'll just be told its cancelled again. </p>

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Replies (2)
Vodacom
Vodacom's reply04 Jul 2017, 11:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Jul 2017, 10:03
Official

Dear Tshepo,

Your matter has been resolved.

Regards,

Cassandra