1 reviews | Active since Jul 2017

04 Jul 2017, 07:46

Contract cancellation

<p>I have tried numerous time to cancel my contract at the end of the stipulated time and months later they are still deducting money from my account for a service which I do not use.</p> <p>I called the call center which keeps u on the line for minutes before transferring you to an operator.</p> <p>Im so sick and tired of calling them as it is not a free call. </p> <p>Please help</p>

0
Replies (2)
Vodacom
Vodacom's reply04 Jul 2017, 11:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Jul 2017, 15:33
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian