1 reviews | Active since Oct 2015
Contract Cancellation
<p>My 2 year contract expired in April 2017. I called vodacom to cancel in March and they confirmed it would be cancelled and i wouldnt receive any further deductions from my account. To my surprise on the 01st of june they debited my account. When i called in, the 1st person said it was for airtime given to me for May so i advised him my contract ended in april. I was transfered everywere explaining the same to every1 until i asked for a manager then the consultant said he was cancelling the contract immediately and i would get a refund with a sms within 3 days to confirm. its now gone a week and im still waiting. my ref nr 1 - ********** ********** (if anyone bothers to even look into this)</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
