1 reviews | Active since Jan 2010
Contract cancellation
<p>So I have a 10gb sim only contract which I got when Vodacom was offering it at R300 per month. I have 12 months left on the contract and would like to cancel it. I know that there is a penalty and I am okay with that. So I called Vodacom to find out how much it will cost me to cancel the contract AND I RECEIVED A CANCELLATION QUOTATION WITH THE PRICE BEING AT R735 PER MONTH INSTEAD OF THE R300 THAT I SIGNED UP FOR! Does THAT make sense???? I signed up for a R300 per month contract and when i cancel it, all of a sudden it's a R735 contract per month? The remaining 12 months would cost me R3600 if I let the contract run yet the cancellation amount is R4900? I am slowing becoming livid! Vodacom, If you have someone reading this please attend to this matter urgently, I want to cancel the contract and i want to cancel it at the R300 per month price WHICH IS WHAT I SIGNED UP FOR please! My cell number is ********** . Thank you.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Thabang,
Feedback has been provided.
Regards,
Cassandra
Dear Thabang,
Feedback has been provided.
Regards,
Cassandra
Thank you Cassandra.
I have responded to your email and I am still not happy. I do not mind paying whatever cancellation amount is required BUT given that the amount is calculated according to the monthly amount that i signed up for. I did not sign up for a R499 per month amount and that is not the amount I have been paying for the past 12 months. I received the contract on promotion and I would like to cancel it at the penalty amount calculated for what I have been paying monthly.
Regards
Thabang
Thank you Cassandra.
I have responded to your email and I am still not happy. I do not mind paying whatever cancellation amount is required BUT given that the amount is calculated according to the monthly amount that i signed up for. I did not sign up for a R499 per month amount and that is not the amount I have been paying for the past 12 months. I received the contract on promotion and I would like to cancel it at the penalty amount calculated for what I have been paying monthly.
Regards
Thabang
My issue was sadly not resolved. I have to pay more than what the contract is worth. The contract is worth R299 per month, but to cancel it, i need to pay R500 worth per month for the remaining 11 months, mind you I will be forfeiting the data for the whole 11 months even though I will have paid, THAT in itself is questionable, but anyway, I'm sadly disappointed that I am not given an opportunity to cancel my contract at a penalty fee commensurate to what I have been paying all along.
My issue was sadly not resolved. I have to pay more than what the contract is worth. The contract is worth R299 per month, but to cancel it, i need to pay R500 worth per month for the remaining 11 months, mind you I will be forfeiting the data for the whole 11 months even though I will have paid, THAT in itself is questionable, but anyway, I'm sadly disappointed that I am not given an opportunity to cancel my contract at a penalty fee commensurate to what I have been paying all along.