MJVV
Michelle Jansen Van Vuuren

1 reviews | Active since Mar 2009

23 Feb 2017, 12:04

Contract CANCELLATION

<p>I paid up my lap top contract in December 2016, the agent said if i pay the amount i did the contract will be up to date and cancelled, then i receive a sms stating my account is being handed over for legal action. Phoned ********** and then was told to phone ********** , i cannot get anybody to hear me properly, all i want to do is cancel my contract.......</p>

0
Replies (2)
Vodacom
Vodacom's reply23 Feb 2017, 12:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Feb 2017, 15:08
Official

Dear Client

We apologise for the delay in this regard. I have escalated this matter to the Retentions Team for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team