Contract cancellation

<p><span style="color: #555555; background-color: #ffffff;">I recently decided to cancel my contract with vodacom. I called them on the 5 January 2017. I was told that on the 31 January 2017 I must turn off my phone for 24hours and when I turn it on my phone will be on prepaid. Saturday the 7 January 2017 I received a call and a message. Later I was told by someone trying to reach me that my phone number does not exsist. I spent over 3 hours on the phone with vodacom customer care being taken from pillar to post having the call cut off countless of times.I even walked into a vodacom shop the consultant was trying to help yet she too was taken up and down over the phone. I have had this number for a long time I have been loyal customer for many years yet this is the treatment I receive. I cancelled my contract because of the bad service and constant airtime disappearing. contract increases that you are not informed of you just see money being deducted from your account. My number has been cancelled R500 worth airtime and data is gone, people are unable to reach me and I am walking around with a phone that has no service. I want my number back. This is unacceptable. </span></p>