1 reviews | Active since Jul 2016

10 Jul 2016, 16:26

Contract cancellation

<p>I requested a settlement quotation on 30 March 2016; paid it on 13 April 2016 and sent through the POP along with the signed Premature Settlement Quotation and a copy of my ID to ********** In the e-mail I have asked if there is anything else that I need to provide to cancel my contract. I have received an email back with a reference number.</p> <p>My number was ported out early in April 2016.</p> <p>I have sent a follow-up email on 12 May 2016. On 6 June 2016 I have received an email indicating that 'Cancelaltion is processed as per documents received'. Since this correspondence I have received two invoices and no email or phone call indicating that my contract has been cancelled.</p> <p>I have also phoned in multiple times where I have not received any confirmation that my contract was cancelled.</p>

0
Replies (1)
Vodacom
Vodacom's reply11 Jul 2016, 05:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team