Contract cancellation
<p>I requested a settlement quotation on 30 March 2016; paid it on 13 April 2016 and sent through the POP along with the signed Premature Settlement Quotation and a copy of my ID to ********** In the e-mail I have asked if there is anything else that I need to provide to cancel my contract. I have received an email back with a reference number.</p> <p>My number was ported out early in April 2016.</p> <p>I have sent a follow-up email on 12 May 2016. On 6 June 2016 I have received an email indicating that 'Cancelaltion is processed as per documents received'. Since this correspondence I have received two invoices and no email or phone call indicating that my contract has been cancelled.</p> <p>I have also phoned in multiple times where I have not received any confirmation that my contract was cancelled.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
