CONTRACT CANCELLATION

I would like to cancel my contract with Vodacom immediately for the following reasons<br> <br> -After having the device for less than a month, it has many software problems. The Vodacom shop in Canal Walk sent it away for repairs. After more than 2 weeks, they let us know that it is ready for collection. My husband went to collect the device & was told that nothing was done as they could not find any faults. He showed a store employee the reason it was sent in & the employee agreed that something is wrong with the device & that it would have to be sent back. So now it is going to go back for another 2 weeks? <br> <br> -Secondly, we have tried from day 1 to have a prepaid number ported onto the new contract. We have been to many different stores & have called the call centre many times (The call centres say that the store has to do it, & the stores say it can only be done via the call centre). NOW they tell my husband that the porting can only be done within the first 14 days of the contract so its no longer possible. <br> <br> Lastly, the call centre tells me that I have to pay almost R 6000 to cancel. FOR WHAT? I don't even have the device? Why am I paying for a device and airtime that I can't use?<br>