AA
Amy A

1 reviews | Active since Jun 2011

02 Nov 2015, 10:31

CONTRACT CANCELLATION!

I have been trying for the past 2 weeks to cancel my 3G contract with Vodacom without any success. <br> Firstly, their systems are down and the quote can't be generated, with the promise of getting back to me when the system is back up - NOTHING!<br> Now, after about an hour on the phone between being on hold and speaking with someone, I find out my contract was changed from a 3G contract to a 3D contract without my permission or any form of communication from Vodacom - APPALLING! <br> The best part? Because my contract was changed to a 3D contract, they don't have all my account information and can't even give me an estimate as to what it will cost me to cancel my contract in advance. This is terrible service!<br> Don't EVER get a contract with Vodacom - they take your money but give you NO AFTER SALE SUPPORT!

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Replies (1)
Vodacom
Vodacom's reply02 Nov 2015, 12:27
Official
Hello Ackermann,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team