KS
Karin S
1 reviews | Active since Jul 2019
13 Dec 2020, 18:45
Contract cancellation.
My data contract was out of the 2 years. I want to cancel the contract. It is impossible to do via the webpage. I phoned the customer service in October. It took a few phone calls and long waiting times to eventually do it. It is still not cancelled. Very poor customer service.
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Vodacom's replyOfficial
14 Dec 2020, 07:34Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Dec 2020, 07:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team