Contract Cancellation

I need to cancel my contract and selected the correct option on the IVR. I entered my cell phone number and the IVR repeated it incorrectly. I then entered my cell phone number multiple times and yet the IVR still repeated it incorrectly. Without any further prompting after about the 5th time, the IVR confirmed that my contract had been cancelled and that this would be effective 5 October 2015. I'm not even sure that my contract has been cancelled or if someone else's contract has been cancelled. <br> <br> The IVR then mentions that you are through to the directory service and then randomly mentions that you will be transferred through to an agent but this never transpires!!<br> <br> Dialing this number again is NOT an option!<br> <br> This experience was extremely frustrating and what makes me more fed up is that it will only be cancelled in 2 months time. I am not impressed. May be a good idea if some of the management team can call in to experience the same pathetic service that they provide to their Customers.