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Didintle M
1 reviews | Active since Oct 2020
04 Oct 2020, 17:22
Contract Cancellation
I made the worst decision by taking up a contract with Vodacom. My Contract was due to end in August. The beginning of August I called to let them know that I will not be continuing with the contract. The beginning of September I received an invoice, made another call to Cancel. There still isn't any help. Now in October I get another invoice that I am in arrears. WHY IS IT SO DIFFICULT TO CANCEL MY CONTRACT? I DO NOT WANT THIS CONTRACT ANYMORE
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Replies (2)
Vodacom's replyOfficial
05 Oct 2020, 08:34Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Oct 2020, 08:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Didintle M's updateReviewer Update
05 Oct 2020, 10:32Thank you Vodacom. I received a call from one of your team members.
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Didintle M's update05 Oct 2020, 10:32
Reviewer Update
Thank you Vodacom. I received a call from one of your team members.