Contract cancellation

Good day,

I hope all is well with you.

I had a contract with Telkom and Vodacom for WiFi routers however I did the coverage was not working and I had to cancel the contracts. I then phoned Vodacome and Telkom to arrange for cancellation of the contracts and I was told that there’s an account closure fee that I need to pay. Subsequent arrangements were made and the money was paid and I was informed over the phone that it will take about 72 hours for the contracts to be cancelled and of which it was not the case. Both contracts are in contravention to my agreement and impacting my credit rating.

I was also asked to stop the debits with my bank and had done so.

I have attached the statements reflecting the amounts payed which was requested.