Contract cancellation

Hi Hellopeter,

I need your help, I cancelled my contract 4 years ago, when the contract was due to expire and I spoke to the lady via the call center and she told me that it would be cancelled by the end of that month and that they won’t be debting money for that contract anymore. In December 2019 my mum and I went to vodacom to see what else needs to be canceled and when we go there and checked the contract that I cancelled 4 years ago was still debting off my mums account and the didn’t actually cancel it. We call the call center and told the lady that they need to cancel the line because that line has been used for 4 years, she even saw on the system that there was no usage on that number and she told us she would cancel it, we went to vodacom last week to pick some stuff and my mum asked to check what number are due so she could cancel and they number that we cancel was still on the system, so she put a request to cancel that line, we got an sms to say the line is now officially canceled but what is happening with the monies that vodacom has unfairly taken from my mums account for the last 4 years? We need to that money back please.

Please could you look into this matter.

Thanks Nita