Contract cancellation
I cancelled my two year contract with Vodacom last month.The contract was due to end on the 30th of June.Upon cancellation I received a notification that my contract has indeed been cancelled
They would usually bill me on the 15th of each month and guess what they have done,Just that.Billed me for July after canceling the contract.When I phone in the agent has the audacity to tell me that they put through airtime in my phone account and hence they are billing me after I had the contract cancelled.
So please do yourselves a huge favour.Support Telkom,Cell C and MTN.Vodacom are ******** and dishonest.
Do Not think that you gain anything by using them.
They are *******
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Vodacom's replyOfficial
16 Jul 2019, 15:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jul 2019, 15:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
22 Jul 2019, 14:50 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, yout query has now been resolved. Regards Consumer Website Team
Vodacom's reply22 Jul 2019, 14:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, yout query has now been resolved. Regards Consumer Website Team