RO
Rickus O
1 reviews | Active since Mar 2019
09 May 2019, 12:15
Contract cancellation
One can't do contract cancellations in-store so I got assisted by the Vodacom Social Media Team on 3 March, who gave me the confirmation that the cancellation request was forwarded to the Retentions Division and that the cancellation request would be processed on the last day of March. I was also phoned from ********** 7 on 04/03/2019 at 13h07 to confirm cancellation. Seems this has not been done??
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 May 2019, 13:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 May 2019, 13:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 May 2019, 15:14Dear Rickus,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 May 2019, 15:14
Official
Dear Rickus,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and there was no answer. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
Best regards,
RO
Rickus O's updateReviewer Update
10 May 2019, 09:44You can contact me via email.
I just need this cancelled as promised to me about 2 months ago.
RO
Rickus O's update10 May 2019, 09:44
Reviewer Update
You can contact me via email.
I just need this cancelled as promised to me about 2 months ago.