Contract Cancellation

My 1st initial phone call to have my contact cancelled went smooth, yet, the guy ended up disabling features on my main contract instead if the number I'm actually cancelling. I sent through all required documents via email and also received an automated response that the mail has been delivered. Since last week I have been struggling to get a proper response from the cancellations department on whats the status of the cancellation. I was transferred back and forward between Customer Care and Cancellations and out of the 4 people I talked with only 1 finally indicated what he requires in order to assist me. <br> <br> After being a client for over 10 years, this is the service I get, its really disgusting that the people in the call center does not have the proper training to assist a client. They are very fast to take your money for a new contract but when you want to end a contract it becomes a pain.