WI
Waghied I
1 reviews | Active since Feb 2019
20 Feb 2019, 21:51
contract cancellation
Vodacom needs to re-train all their staff. Last year my wife cancelled her contract and everything was fine. we never heard from them again, no statements or sms's from them. this morning i get a sms from a collection agency saying that my wife's account has been handed over to a collection agency due to non payment. we never received any communication from them saying that we owe them money, but they still handed her account over to the collection agency. Is there anyone who has the ombudsman's number for this?
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Replies (2)
Vodacom's replyOfficial
21 Feb 2019, 06:37 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Feb 2019, 06:37
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Feb 2019, 08:28 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. You may contact the Legal Division on ***(free from a Vodacom sim). They are best equipped to assist. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Feb 2019, 08:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. You may contact the Legal Division on ***(free from a Vodacom sim). They are best equipped to assist. Regards Consumer Website Team
Best regards,