Contract cancellation

Item: Vodacom
Rating: 2
Author: Juan S

I need assistance pls, I have contract that expires this month, I was paying R300pm I requested a month in advance for cancellation and I noticed my last invoice jumped to R500 I phoned customer care they put a request in but no reference number and I am not sure if it has been cancelled please assist.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

15 Sept 2018, 09:53

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply15 Sept 2018, 09:53

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

15 Sept 2018, 12:20

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, your query has now been Resolved.

Regards

Consumer Website Team

Best regards,

Vodacom's reply15 Sept 2018, 12:20

Official

Dear Customer,

As per discussion, your query has now been Resolved.

Regards

Consumer Website Team

Best regards,

Juan S's updateReviewer Update

16 Sept 2018, 08:09

Thanks again for you quick response, and solving the issue.

Juan S's update16 Sept 2018, 08:09

Reviewer Update

Thanks again for you quick response, and solving the issue.

Contract cancellation

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