NM
Nontembeko M

1 reviews | Active since Sept 2014

01 Mar 2018, 09:25

Contract cancellation

Vodacom is so exhausting. Everytime I need help I must come and complain on hello peter first.

I want to cancel my contract as it is the last month of the contract and everytime I call I get a story. It's either the agent can't find my number in the system, they transfer me to someone else or the system is offline. I just want to cancel the contract, is that such a difficult task? All of a sudden my number is disappearing from the system, but when I make payments that number is well known.

Just cancel the contract please.

0
Replies (2)
Vodacom
Vodacom's reply01 Mar 2018, 10:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply01 Mar 2018, 13:36
Official

Good day Nontembeko,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team

Best regards,