Contract Cancellation
I called Vodacom several times to cancel my contract and it has still not been cancelled!!! I then called the 082111 number to try yet again and the automated voice said I have a balance of R603 that will be debitted next month?? I want to know what **** this is because I called at the beginning of the month to cancel as per the instructions advised by the call centre agent in December 2017. This is not fair and I will not have my account debitted for something I’m no reason!! I want answers and you will not debit my account if Jan was meant to be my last payment!
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Vodacom's replyOfficial
26 Jan 2018, 06:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Jan 2018, 06:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,