VK
V K
1 reviews | Active since Dec 2017
14 Dec 2017, 18:19
Contract cancellation
My cellphone contract ended in June 2017. I was called to upgrade or change to a different contract which I declined. My account continued to be debited without my approval.
I have now since called the customer care and contract cancellation 3 times to cancel (last call was early November 2017). Each time I was assured of the cancellation.
My account however still continues to be debited without my approval which is infuriating.
Vodacom service delivery is terrible and would not recommend the use of this network to anybody.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Dec 2017, 06:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2017, 06:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Dec 2017, 08:10Good day,
Feedback has been provided.
Regards,
R. Maart
Best regards,
Vodacom's reply20 Dec 2017, 08:10
Official
Good day,
Feedback has been provided.
Regards,
R. Maart
Best regards,