Contract cancellation

It was really disappointing that vodacom accounts department could not give me the exact reason as to why I was charged an additional 5 months on my suspended account which I had paid up plus I was still paying for the hand set past its 24months months terms so they making me pay for 29months for a hand set installation. No communication was sent to me that my contract will be extended for an additional 5 months after the 5 months suspended period was paid up. This is just a ******* on contracts and worst off is when you get to hang on for customer service for 25min and never get any solution ...