Contract cancellation

Good day Vodacom

Trust you are well

I would like to lay a formal complaint against your employees. Beginning of January I called in and requested for my 36 month contract to be cancelled as it was coming to an end anyways in Feb. To my surprise 1st of March I am waking up to 1GB loaded to a SIM card I specifically asked to be cancelled and number given to someone else as I won’t be making use of it.

I called in to have it rectified and I spoke to a rather rude guy who was only pushing his own upgrade agenda instead of making sure I am assisted. To show that he didn’t care about my issue he even wanted to change things on my other number 076 056 **** that I didn’t even call about. Meaning that he doesn’t have the clients, myself’s best interest at heart only cares about making upgrade sales.

I will not be accepting any debit order going off my account for this specific number, even if it means taking this issue to the Ombudsman I will do just that. Your employees are *********** and want them dealt accordingly. I will not accept an extra month of billing for a number I specially requested for to be cancelled, someone didn’t do what was required of them and I refuse to be held liable.