Contract Cancellation

This is my second attempt at posting this issue, hoping that it would be resolved. Please refer to my original post for the background on this issue: https://www.hellopeter.com/vodacom/reviews/contract-cancellation- ********** 21- **********

Shortly after posting about this issue I received a call from a gentleman advising me that the contracts would be cancelled and that my account would be credited with the amount equaling the debits that were processed without my consent. In addition to that, I requested that I receive confirmation from them advising that all returned debits were processed due to me being billed in error. The reference number for that is, 1- ********** ********** and that was sent to me on the 19 June 2017.

To date, I am still being debited for the contracts that should have been cancelled in 2016 and have received no correspondence from Vodacom. My credit record has been negatively impacted and I would like to have this matter resolved as soon as possible. This will be my final attempt at resolving this matter using this platform and if not done I will pursue alternative measures.