Contract cancellation

Good day Vodacom management

I would like to do a follow up regarding a matter I raised 2 weeks back which I have got a response till today.

I believe you are a good company but some how we are not treated fairly , just a quick reminder about my issue. I have 2 contract with Vodacom , which is a Home wife and my cell phone. So what happend I had another contract which I closed it long time ago.

So what happened when I checked my statement which I received via email, I saw that that are debit for something which I don’t know. I went to the branch to enquire about it they told me that it’s a data. I called Vodacom several times to understand.

To make the story short , I was told that I can’t cancel it because I renewed the contract but I was not aware of that. I asked to cancel it. They told me to wait 72 hours. I called them servers time they kept on telling me to wait 72 hours.

Now it been 4 months trying to cancel that contract, i posted it even here i haven’t got the response. Please kindly assist

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