RP
Retha P
1 reviews | Active since Jun 2016
03 Feb 2021, 11:47
Contract cancellation
Good day. I do have two data contracts with Vodacom which did expire 31/12/202. The numbers for these two accounts are *** and ***. I phone on the 1st December 2020, 2 Jan 2021, 8 Jan 2021 and also 2 Feb 2021 and still the contracts have not been cancelled. This result is that I payed almost R1200 to much over the last two months. Please can I have this resolved asap and also have a credit to my account for the amount.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Feb 2021, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Feb 2021, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RP
Retha P's updateReviewer Update
04 Feb 2021, 12:29Good day. I still have no answer
RP
Retha P's update04 Feb 2021, 12:29
Reviewer Update
Good day. I still have no answer
RP
Retha P's updateReviewer Update
04 Feb 2021, 14:18Good day..... you can only have the queries resolved as soon as my account has been credited.
RP
Retha P's update04 Feb 2021, 14:18
Reviewer Update
Good day..... you can only have the queries resolved as soon as my account has been credited.